Email addresses

A verified domain lets you create addresses on it. Each one is an address your CRM can send from and, if you enabled receiving, collect replies at.

What you get without a domain

Every account includes a shared sending address on a Virtisphere domain. It works immediately and needs no setup. Use it to try things out, and move to your own domain before you write to customers — a shared address is fine for a test and wrong for a quote.

Adding an address

1. Verify your domain first. See Add your domain.
2. Go to Email addresses in your CRM.
3. Under Addresses, add the address you want, for example hello@yourcompany.com.
4. Give it a display name — this is what recipients see beside the address.
5. Send yourself a test message and confirm it arrives in the inbox, not the spam folder.

Choosing addresses

• Use a role address such as hello@ or support@ for anything customers reply to. Personal addresses leave with the person.
• Match the address to what it is for. Mail from invoices@ about an invoice looks legitimate in a way that mail from noreply@ does not.
• Avoid noreply@ where a reply would be useful. It trains customers that writing back is pointless.

If mail is going to spam

1. Check every required DNS record still verifies. A record edited for another purpose is a common cause.
2. Confirm you have only one SPF record.
3. Check you are not sending to addresses that bounce — repeated bounces damage a domain’s reputation quickly.
4. Add DMARC at p=none and read the reports. They usually name the problem.

If it still fails after that, raise a ticket from your dashboard and we will look at the delivery logs with you.