Voice AI Pricing
Pay for the calls you actually take
An AI agent that answers your phone, in your words, around the clock. There is no monthly fee for the agent and no minimum spend — you buy credit, and calls draw against it by the second.
The agent
Build as many as you like, with call workflows, and change them whenever you want.
Free
included with any paid plan
- Trained on your services, hours and answers
- Visual workflow builder — menus, transfers, messages
- Recordings, transcripts and summaries
- Written onto the customer's timeline in your CRM
Calls
Charged for the time you actually use — nothing rounded up to a whole minute, and no minimum call charge.
$0.13 – $0.58
per minute, depending on the voice and model you choose
Plus about $0.02 per call, however short it is
- Inbound and outbound, at the same rate
- You pick the voice and model when you set the agent up
- Every call itemised on your account
Your number
A dedicated business line, charged monthly against your credit from the day you take it.
$4.99
per month for a local US number
$9.99 a month for a toll-free number
- Choose an area code if you want one
- Point it at any agent, and change your mind later
- Give it up whenever you like and the charges stop
What a call comes to
Both ends of the range, so you can see where your own setup would sit. The cheaper end is a lighter voice and model; the dearer end is the most capable we offer.
| A call lasting | Lighter setup | Most capable |
|---|---|---|
| 20 seconds | $0.07 | $0.22 |
| 1 minute | $0.15 | $0.60 |
| 5 minutes | $0.67 | $2.92 |
A small part of every call is charged per call rather than per minute, so a very short call works out dearer per minute than a long one. That is the whole of it — there is no rounding up to the minute and no minimum. Your account shows what every call came to and the average you paid across the month, so none of this has to be taken on trust.
Credit, not a contract
Voice is prepaid. Nothing is charged to your card except the credit you choose to add, so there is no bill at the end of the month to be surprised by.
Start with $20
The minimum before you can take a number. Top up by $50, $75 or $100, or any amount you like after that.
It does not expire
Credit stays on your account. A quiet month costs you nothing and forfeits nothing.
It cannot overrun
Calls stop when the balance runs out and start again the moment you top up. A call already connected is allowed to finish rather than cut off mid-sentence.
The things people ask first
Why is the rate a range and not one number?
Because a call genuinely costs different amounts depending on the voice and the model behind it. A lighter setup is cheaper per minute than the most capable one, and you choose which when you build the agent. Quoting one number would mean overcharging everybody on the cheaper setup.
Why did my short call cost more per minute?
A small part of every call is charged per call rather than per minute. On a ten-second call that part is most of it, so the per-minute figure looks high. It is not a rounding rule and there is no minimum — a ten-second call costs about what ten seconds is worth, plus that part.
Do I need the CRM to use Voice AI?
Yes — Voice AI is an add-on to a paid CRM plan, on either Basic or Pro. It is what the calls, transcripts and summaries get written onto.
What happens if I run out of credit?
Calls stop being answered until you top up, and start again immediately once you do. Your number and agents are untouched, and the monthly charge for the number continues.
Can I keep my existing number?
Not yet — numbers are issued by us today. If you need a number you already publish to keep working, get in touch and we will tell you honestly whether we can help.
Hear it answer your phone
Add Voice AI from your dashboard once your CRM is running. Twenty dollars of credit is enough to try it properly.